Privacy Policy

1. Data we collect

We collect the following information:

Account data:

• Name
• Email
• TikTok or Instagram handle
• Password (hashed)

Usage data:

• Device, IP address, browser type
• Pages viewed and actions taken inside the dashboard
• Session duration and performance metrics

Billing data:
Processed securely by our payment provider. We do not store full card details.

We do not collect sensitive personal data.

2. How we use data

We use your data to:

• Operate and improve the platform
• Match creators and support collaboration features
• Process subscriptions and provide customer support
• Prevent abuse and enforce our policies
• Comply with legal and regulatory requirements
• Analyse product performance and fix issues

3. Google services we use

Kivbow uses Google services to operate and promote the platform:

Google Ads

We use Google Ads to promote Kivbow. Google Ads may use cookies or similar technologies to measure ad performance and attribute visits.
We do not use Google Ads for sensitive targeting categories.

4. Legal bases

We process data under the following legal bases:

• Performance of a contract (providing the service)
• Legitimate interests (security, analytics, service improvement)
• Consent where required (cookies, marketing preferences)

5. Retention

We retain your data while your account is active and as needed to operate the service.

You may request deletion at any time by contacting us.

6. Sharing

We share data with trusted service providers who support the platform:

• Hosting and database providers
• Analytics providers (Google Analytics)
• Payment processors
• Email and notification tools
• Customer support tools

All providers are bound by confidentiality and data-processing agreements.
We do not sell personal data.

7. Cookies

We use cookies for:

• Essential site functionality
• Analytics
• Ad measurement (Google Ads)
• Security protection

You can manage or disable cookies in your browser settings.

8. Your rights

Depending on your location, you may have the right to:

• Access your data
• Correct or delete your data
• Port your data
• Object to certain processing
• Withdraw consent (where applicable)

To make a request, contact support@kivbow.com.

9. Children

Kivbow is not intended for users under 16.

We do not knowingly collect data from children.

10. Contact

For privacy questions or data requests, contact:

support@kivbow.com